DCAMCUT with ticket app
Questions, problems, suggestions and solutions at a glance
For some time now, we have not only been considering, but also implementing a new type of customer service and customer information, which solves problems, takes customers by the hand, informs them, and gives support the opportunity to work in an even more structured manner.
We have created a ticket app that will be released in early 2019.
It is an app that will also be available for both Mac and Linux, and especially for mobile devices with iOS and Android. -For the quick ticket check on the go!
After registering, the customer should be able to send off his problem in writing at any time and not only during support hours. By confirming receipt of his issue, he can see from his ticket that we are trying to find a solution and are taking care of his problem internally.
The goal is to collect data on vulnerabilities and problems and incorporate them into a knowledge database. In the long run, we’ll be able to process basis queries for you in a more automated and quicker manner.
Of course, we still want to stay in personal contact with the customer via chat or over the phone.
Our distributors can also use the app. They receive a tool that they can use to monitor customer tickets and therefore also maintain close and up-to-date customer relations.
Timely service, archiving knowledge, maintaining CRM, answering "FAQs" and increasing the quality and speed of support is the goal of this campaign, in order to ensure transparent customer care, customer communication, software development and improvement.