Privacy policy

(valid as of May 25, 2018)

This data protection notice pursuant to Art. 13 ff. GDPR fulfills our obligation to provide information about our collection of personal data.

1. Name and contact data of the controller:

represented by the Executive Board
Potsdamer Str. 12 B
14513 Teltow
Tel.: (+49) 30 59 00 957 1501
E-Mail: (referred to in the following as “DCAM”, “we”, “us”).

2. Contact data of the Data Protection Officer:

Holzhofer Consulting GmbH
Martin Holzhofer
Lochhamer Str. 31
82152 Planegg
Tel.: (+49) 89 1 25 01 56 00

3. Purposes for which personal data are processed and the legal basis for processing:

3.1. Data processing for the purpose of performing the contract between you and us (Art. 6 para. 1 letter b) GDPR)

If there is a contract between us, the following statements apply: In order to perform the contractual relationship, provide the services owed and send you contractual documents, we and third parties engaged by us or job processors process the following data from you, provided that you have given us these data upon entering into the contract or in the course of the contractual relationship:
- Personal information (name, address, telephone number, fax number, email address, and website, where applicable),
- Bank data (IBAN, bank, account holder) and payment information

3.2. Use of data based on your consent (Art. 6 para. 1 letter a) GDPR) 

In the event of advertising communications, we will contact you only via the communication channels for which you have given your consent, except for postal mail. In this case, we use your data for the following purposes:
- Quality assurance: In order to continuously improve our services and products for you, we conduct surveys of your satisfaction and your experience of the contractual relationship.   
- General and personalized advertising.  
-If you have granted us a SEPA direct debit mandate, we will also use your bank account data. We collect outstanding amounts under contractual agreements by way of the SEPA direct debit mandate.  

4. Obligation to provide data

If you have a contract with us, the following statements apply: Giving us your name and address is obligatory.  If you do not give us this information, no contract can be concluded with us. All other information is voluntary.

6. Data transfers to a third country

Data transfers to countries outside of the EU and the European Economic Area (“third countries”) take place in connection with the administration, development and operation of IT systems. Data transfers take place only in the following cases:
-  The transfer is fundamentally permissible because a legal basis exists or you have consented to the data transfer, and
-  the special conditions for a transfer to a third country have been met.

7. Data recipients and data sources

7.1. Categories of data recipients

To the extent legally permissible, we provide personal data to external service providers: 
-  Credit agencies and providers of credit ratings, to assess credit risk.  - Banks and providers of payment services, for the billing and settlement of payments.
-  IT service providers, to maintain our IT infrastructure.  
-  Collection service providers and lawyers, to collect claims and legally enforce claims. If personal data are transferred for collection purposes (customer and contact data, payment and consumption point data and data about the claim) to a collection service provider, we will inform you in advance of the intended transfer.

7. 2. Data sources

We process the personal data that we have received from you in the course of our business relations. To the extent required for providing our service, we process personal data that we permissibly obtain from publicly accessible sources (debtor registers, land registers, trade and association registers, press, Internet) or that are lawfully transmitted to us by other third parties (credit agency or address service provider).

8.  Duration of storage and criteria for determining the duration

We store your data for the term of the existing contract and after termination of the contract with you for a period until the completion of the tax audit of the last calendar year during which you were our customer.  If we are subject to statutory retention periods, we are obligated to store the data until the expiration of these periods. Upon the expiration of statutory retention obligations, which are mainly based on commercial law and tax law (particularly Sections 147 AO (German Tax Code) and 257 HGB (German Commercial Code), we will erase these data. 

For the purpose of advertising communications, we will store your data until such time as you object to the use thereof, revoke your consent, or such communications are no longer legally permissible.  We will store your other data for as long as we need them to fulfill the concrete purpose (e.g. to perform or process the contract) and will erase them after this purpose no longer applies.

9. Processing of personal data on our websites

Website use – Cookies

We use cookies on our websites. Cookies are small files that we temporarily transmit through your web browser and store on your hard drive. None of your personal data whatsoever are saved. This information is used to automatically recognize you in your next visit to our website, simplifying your navigation. You can also use our website without cookies. However, if you do not accept cookies, this may restrict some functionality of our website. The help function in your browser will show you how to reject new cookies and delete cookies that have already been stored.

10. Information on your rights as a data subject

Unless otherwise indicated, DCAM GmbH, Potsdamer Straße 12B, 14513 Teltow is responsible for processing your data. You can request information from us at any time about your stored personal data and request rectification in the event of errors. You can also request the restriction of processing, the portability of the data you provided to us in a machine-readable format or the erasure of your data if they are no longer needed.

You also have the right at any time to object to the use of your data when that use is based on public or legitimate interests.

If we process your data on the basis of the consent given by you, you can revoke this consent at any time with effect for the future. Upon the receipt of your revocation, we will no longer process your data for the purposes indicated in the consent.   Please send your revocation or objection to advertising to:

Potsdamer Str. 12 B
14513 Teltow
Tel.: (0 89) 81803 1501

11. Right to complain to a supervisory authority

You can also complain to a supervisory authority at any time. The Bavarian State Office for Data Protection Supervision, P.O. Box 606, 91511 Ansbach, has fundamental jurisdiction over us. Alternatively, you can contact the supervisory authority that has jurisdiction over your area.


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